Pros
The people - Intuit would collapse if it were not for the strength of the people who keep things running. These are people who you like to work with and can get things accomplished with. The people know the problems, how to work around them, and work their __ses off to keep things running. The products - for the most part, Intuit does provide good products to the customer.
Cons
1.) Attempting to get anything done for the customer. Intuit performs an annual survey of each employee, and every year the questions around tools and processes which allow an employee to deliver for the customer always score the lowest. 2.) Process - there are none. IF you had one the first question you would be asked is regarding how to get around the process. 3.) Upper Management. If there is a gulf between VPs/Directors and the front line employee - there is a chasm between front line leaders and VPs/Directors. There is a fairly constant flow of "leaders" especially in the IT space. The only opportunity for advancement is to come from the targeted company they want IT to be like. Over the last few years that has been Oracle. Over the last 10 years there has been only one internal promotion to Director in IT - which lasted until the next regime change. 4.) Upper Management Ego - Who likes to hang out with people who would rather talk about themselves and don't really listen to anyone else - after all they know best. If you don't believe them ask them. 5.) Petty Politics - This is perhaps the most disruptive element of any real progress at Intuit. You could present the best idea, backed by the best data, presented to all the key stakeholders - and then one you had no idea existed, kills the idea because they play golf with someone who does not even work at Intuit who thinks your idea sucks.