Pros
* Amazing amount of data pertaining to finances, tax and small business * Quickbooks portion of Intuit is definitely working to try to benefit, make easier the life of Small Business Owners. * Customer focused especially on the Quickbooks side. There is a great deal of empathy for what the Small Business Owners have to do on the financial side and the lack of tools and processes to help them. * Forward thinking executive management and I emphasize the word executive management.
Cons
* Stale technology especially on the central IT and TurboTax side of the house. Despite or maybe in spite of having tech and business people that have been with the company for years there is a definite passive aggressive resistance to change. * Death by consensus. Very much focused on reaching consensus from too many actors to do anything. This equals movement forward/change at a very, very slow rate. * At face value encourages innovation and entrepreneurship. This is definitely hit or miss depending on where you are in the company. In some areas the innovation days are the first thing to be torpedoed when there's a lot of work to get done and when isn't there. * Very passive aggressive culture as mentioned above. Prevalent in business and tech parts of the organization. Hard to read what the objectives really are at a middle management level. This leads to the death by consensus item mentioned above.