Tucson isn't California, but it should be - Technical Support Specialist Intuit Employee Review

3.0
Aug 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay, very nice work facility and perks.

Cons

One word: Leadership. The "heart" of Intuit is in Tucson - in other words the support for the company. In California where the company is headquartered the values of honesty, direct communication, and feedback are critical to the development of cutting edge software. These models are given lip service in support, but in reality the support organization is highly political and expects those lower in the chain to always support the concepts that people above them come up with - even if those concepts are flawed or wrong. This is to the point of people literally claiming things to be true that have been proven false. It's institutional Trumpism - and it occurs because under qualified people are hanging on for dear life to job titles they were lucky to obtain. This fear of failure leads to a culture of delusion, political backstabbing and downright fear. This review is based on Tucson Intuit only -- no idea what it's like in California or elsewhere with this company.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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