Some good and some could do better - Seasonal Tax Expert Intuit Employee Review

3.0
Apr 16, 2023
Recommend
CEO approval
Business Outlook

Pros

- Flexible hours - Excellent support teams - Bonus weekend pay if available

Cons

- Scheduling tool wiped out hours that I had scheduled for the season, some that I had scheduled were gone - 30% of bonus was determined for 45 weekend hours that were gone before my start date so I signed up for hours that I would not have worked and then they gave us that part of the bonus but I was stuck with working those hours - Product Support transferred several difficult calls to me. One I was still working on with a Lead and saw that PS had transferred the case back to me. PS had spent 3 hours on the case , had a very frustrated TP, I solved the issue and PS tried to steal back the case, lucky that I was still working on notes and resolution so that Lead assisted in re-assigning back to me, this should not be allowed to happen

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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