Could be better. - Customer Service Representative Intuit Employee Review

3.0
Oct 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Customers were not too bad up until deadlines. Trainers were alright.

Cons

Training could be longer and go more in depth. Training did not exactly reflect what customer situations we would actually handle. Really pushed finding answers with resources that were not too extensive or helpful at times. Pay could be a bit better for the amount of stress you are put under.

Explore other reviews about Intuit

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of great, smart, hard working people to work with! There are learning resources and opportunities to take ownership

Cons

Systems and reporting could use some improvements

2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits and good people

Cons

Culture has shifted drastically. The expectation now is do more for less. What used to be above and beyond is now just achieving expectations. You're expected to absorb the work of everyone let go. You do 4 peoples' jobs, but the concept of promotions or pay raises is out of the question. Trust from customers and employees toward leaders is completely broken. The only prosperity being powered is the prosperity of shareholders and investors.

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