Clean-Up Specialist, Working on the Phone in Expert Assisted Bookkeeping - Select Time QBLive Senior Associate Bookkeeper Intuit Employee Review

3.0
Feb 23, 2025
Recommend
CEO approval
Business Outlook

Pros

work from home flexibility higher pay than my local companies offer some control over my own schedule

Cons

the new CEO changed all the Back Office roles to be based in India my bookkeeping skills are necessary but the client on the phone doesn't understand and underutilizes my skills in favor of customer service and billing issues I prefer to work on the books - not wait for random questions about how to do books impossible metrics that rely on my ability to control the actions of the client (ie: getting them to return a survey- and understand that the survey is to measure me and not QBO- in which which customers are increasingly frustrated).

Explore other reviews about Intuit

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of great, smart, hard working people to work with! There are learning resources and opportunities to take ownership

Cons

Systems and reporting could use some improvements

2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits and good people

Cons

Culture has shifted drastically. The expectation now is do more for less. What used to be above and beyond is now just achieving expectations. You're expected to absorb the work of everyone let go. You do 4 peoples' jobs, but the concept of promotions or pay raises is out of the question. Trust from customers and employees toward leaders is completely broken. The only prosperity being powered is the prosperity of shareholders and investors.

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