Great systems, not so great metrics - Quickbooks Live Expert Intuit Employee Review

3.0
Mar 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Training Tools for employees to carryout their job Team support

Cons

Benefits - No PTO for "select time" employees. Only sick time that needs documentation. Feels a bit juvenile. Compensation - This was a remote position and pay is great in states that already have low pay overall. In larger metro cities, The pay is not competitive at all. Bonus - The bonus verbiage during onboarding is VERY deceptive. The goal is 8% annual bonus. To any normal person, this means 8% in addition to your current salary is expectations are met, but that is not the case. There is an entire formula used that really translates to 1-3% annual bonus with most only getting pennies more per hour.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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