Great Potential Ruined by Poor Management - Anonymous employee JCP Portraits Employee Review

2.0
Dec 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gain experience working with people in a creative way. Learn how to pose individuals and families. Sometimes you get to have fun with interesting items, poses, and creative ideas. Getting to show people who appear to have low self esteem how beautiful they really are in the photos is always a joy. And managing to capture great photos for people who clearly don't have the means to afford big, fancy sessions feels wonderful. There are ALWAYS coupons/groupons available for people to use to bring their costs waaaaay down.

Cons

Lifetouch is the parent company for JCP portraits and they have many rules that studio photographers have to follow when doing a session. They insist that sessions in the camera room only last 15 minutes and you are supposed to have your customers out of the studio and ready to view their photos by that time. The rest of the 45 minute appointment time is spent showing/selling the photos. JCP portraits works with newborns, unpredictable toddlers, surly teens, and grouchy adults. Trying to make special memories for these families is hard enough with plenty of time, let alone having to do it in 15 minutes.... Lifetouch also promotes employees pushing expensive products on customers. They want their employees to push their "media bundle" which is "normally $419, but now you can get it for just $259" on people and that can be frustrating to do when you, as the photographer, know the session wasn't a success. HOWEVER you do get a bonus if you manage to sell a media bundle to someone. They also make the photographers act as the sales associates and vice versa which is a lot to ask of someone who has back to back appointments scheduled. Management at our store was very poor. We had a young girl working with us, who wasn't the best photographer, but rather than take time to retrain her and work with her, the manager just stopped scheduling her, but didn't bother to tell her she was fired. That is completely unprofessional and just a terrible experience for a young person to have who was, most likely, working her first job. I also ended up finding out, through just regular conversation with coworkers, that I was being paid $1 less than everyone else. Yet I was the one who was always scheduled to work/called to come back in under the guise of "being the best photographer" or the "best sales person," but in reality I was really just the cheapest labor.

Explore other reviews about JCP Portraits

5.0
May 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good hours and employees temhere

Cons

Not high enough pay per hour

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I love photography, I loved a lot of my clients so the work itself I enjoyed Manager just above me was awesome I started in school photography prior to Covid and loved it. If you do anything for Shutterfly, would only do school photography.

Cons

These apply to the company itself and business practices, not co workers: -Inconsistent Hours -Did not respect availability schedules (even after raising concern to District management, was offered a TEMPORARY pay increase to ignore my availability and come in because not enough people were hired for holiday season) -Pay was low for how much you're expected to do which for me included an 11 hour day because they book every 15 minutes, dock us for going over time, but expect a newborn baby shoot to be done. But we are at the same time expected to keep customers happy and blamed for a shoot going low in sales. It's a baby and every family deserves good photos of their baby. Not for it to be rushed to follow quotas which definitely won't be met when people don't want to come back.

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