Pros
Flexible scheduling. Free bagels on mondays.
Cons
Told in interview that we would have freedom to choose what accounts we work and that we will not be micromanaged. They now monitor every account we look at and are assigned creditors to work. Over-hiring in negotiations as to settle more accounts, at the expense that no individuals are able to hit monthly KPI’s so they have reason to get rid of employees. Upper management moves all available accounts to automated process as to line their own pockets and to screw over their own employees. They also demand you work high balance accounts while providing no extra incentive compared to low balance accounts. This company somehow is a “highly rated workplace” while it continuously shows that they do not care about the livelihoods of their own employees. They attempt to buy employees off with catered lunches every few months and expect us to just let them effectively give us pay decreases.