Started out great, ended less great - Technical Support Engineer Jama Software Employee Review

3.0
Jan 3, 2017
Recommend
CEO approval
Business Outlook

Pros

While the product pissed me off like clockwork (I worked in Support while I was there; it was going to happen anyway) it's really great and interesting software, and I loved working with it. The people are fantastic, smart as hell, and fun to work with. I loved having friends in every department. I had the best manager and best team I have worked with thus far, and I'm really going to miss them. The office is beautiful, has a rooftop area, and is close to the riverfront.

Cons

I left because there was no opportunity for me to move into the department that I wanted to be in. If that opportunity was ever going to present itself, I would not have had a reason to leave Jama. There used to be a lot of career advancement opportunity within the company, and there still sort of is for some departments, but not so much for the folks in Support. My manager gave me and my teammates a lot of opportunity to grow within support, which I really appreciated, and I was able to learn a lot. But to be honest, it felt like I was boxed in. It's important to clarify that when I asked to learn more about another department, I was never denied that learning opportunity. Movement into other departments might have been stagnant for Support the past 1.5-ish years, but Jama is still very much so supportive of cross-departmental learning opportunities.

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Jama Software Response
9y
Thank you very much for sharing your review. I agree with you that our Customer Care team is an absolutely critical part of our organization and will do my best to make sure I and the rest of the executive team understand their challenges and how to support their continuous learning and growth. I’m sorry we weren’t able to make the career transition happen for you within Jama, but I’m glad that you had a great management experience and were able to learn, grow, and build solid experience while you were here. I wish you the best in your new role!

Explore other reviews about Jama Software

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great people and strong collaboration across departments - Attentive and supportive onboarding experience - Encouraging environment for new ideas - Supportive and responsive People team - Diverse customers with interesting, meaningful challenges to solve - Great product that is staying current with new technologies - Strong support for remote work

Cons

- Fully remote environment requires strong work habits and discipline - Need to be proactive to stay connected when working remotely

2.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Peers are a true pleasure to work with and it's easy to cross-collaborate.

Cons

Leadership is all-in on AI and confident that they will be the exception to the second wave of regret you see other SaaS companies who adopted earlier expressing. Leadership is demanding faster output and criticizing and eliminating any old guard who flag concerns around the approach.

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