I have had enough of Neal Black's poorly operated embarrassment of a company! A disaster! - Assistant Store Manager JoS. A. Bank Employee Review

I will start off with the customer service department. Neal Black needs to have this whole department re-organized and much more efficient to both employee and customer. Only a few customer service agents run the entire 550+ store company help/complaint line. It's a pain. Secondly, the catalog department needs to re-construct their online shopping experience ie: (update their merchandise, upload accurate photos, and stop charging customers for shipping to store locations). Also, stop stealing money from the people who pay for 2nd day air and don't get their items until the next week. While I'm on the subject of stealing money...Neal Black needs to stop under paying employees, especially Assistant Managers. Depending on the store's volume and traffic, some assistant managers get paid considerably more than others like myself. Only 50 cents more than a sales associate who conducts far less work and hold much less responsibility?! Thirdly, the cold calls. Stop it already. Almost every Friday they send us a new phone list of 600 to 1300 customers that must be called in 10 days, sometimes less than 7 days. I have kept track of who actually responds to the call and maybe 1 or 2 come in the store in the next few days. I can't even remember how many times a customer has told me to stop calling and after I have sent in the "do not call" form to corporate office I still see that customer on the next phone list. This is ridiculous! And they will threaten to check the phone records to make sure they numbers add up. Lastly, the non-existent return policy must come to an end. When a customer brings several dress shirts wadded up in a nordstroms bag and says "I only wore them a few times" as I glance down at the soiled collars and unknown stains all over the cuffs and sleeves, I think a line should be drawn. I conclude by saying all these minor cons can really add up over time and drive away a good hard-working employee. Mr. Black should spend more time trying to help solve these issues instead of having his VPs and RSD's on down to store managers continue to enforce the law of performance.