Pros
Half decent perks and a nice office. Some genuinely nice and cool people work there Clients are 90-95% good people.
Cons
Garbage management. Constant turnover of managers. Zero cohesion between departments that should have essential communication. Basically, congrats for you if you were hired 2+ years ago or got recent management. All anyone else gets is vague promises that "despite tech circumstances, we have no plans for lay offs" woop dee doo, could change any day. Especially when wage reviews are stingy, unclear, and made out to make you feel stupid for not knowing brand new policy no one was briefed on. Customer support is ridden hard. Expect zero real support from your superiors. It is quantity and numbers over quality. You will be lucky to have those few experienced staff on queue to help keep things in reign and not make you feel awful, but no one is going to extend any olive branches to you, you are on your own. Go ahead and post a real complicated question to your peers asking for help and watch the crickets sing. Take that question to your manager and watch them stumble over their words and get simple issues wrong because they don't know anything about real tech issues. After all, they were hired more recently than you. Forget tier 2, you've already sent it to them and recieved some BOGUS answer that basically passes the poop puck onto you, for you to force feed it down the clients throat. Have fun dealing with quickbooks errors up the bum - constant calls from customers with baseline zero tech ability. Its just the industry, no grudge against them, the clientele are 95% good people, but they are generally morons. A garbage sync system doesnt help. Their whole phone apl was built on mucky infrastructure and they had to rebuild. The release rocked their whole user base and support was left shovelling the manure. Wow, an unber eats voucher for recognition. What a joke.