Toxic and unsafe outpatient programs - Licensed Mental Health Therapist John Muir Health Employee Review

Dear Employee: Thank you for expressing your thoughts and concerns. John Muir Health welcomes and encourages employee feedback and questions regarding our work environment. John Muir Health’s Brand Promise, “We Listen, We Explain, and We Work Together As A Team” supports employee engagement at every level of the organization. We appreciate your description of your colleagues as “good-hearted” as we strive to provide a family atmosphere for our employees. We’re disappointed to hear your feedback on the management team and Human Resources (HR). John Muir Health provides an “Open Door” policy that offers various ways of openly communicating any concerns by speaking directly to your supervisor or manager, escalating your concerns to your executive leader, reaching out to a seasoned HR professional, or anonymously speaking to a qualified representative. We encourage you to seek out any of the above options to further communicate and address your concerns. All concerns, ideas and suggestions are reviewed, evaluated, and assigned appropriate next steps. Patient safety is always our highest priority. The concerns and examples you provided are not consistent with how we treat our patients. We encourage you to report any concerns about patient safety and behavior using the same options described above. The COVID-19 pandemic has been challenging for everyone and we have seen a significant increase in patients needing behavioral health services. We do everything we can to help and support our patients and appreciate our skilled employees who provide these much-needed services in our community. Please schedule a time to meet with your supervisor or Human Resources, to discuss any additional or ongoing concerns that you may have. We appreciate your service and look forward to hearing from you.