Pros
I’ve met a few wonderful people that I maintain personal relationships with.
Cons
The onboarding department is one of the most juvenile departments I’ve ever worked for. Management doesn’t have a clue as to what they’re doing. Every other day there’s changes. You are scrutinized by QA. You do not get to enjoy the same perks as other departments. Don’t be fooled by flexible PTO, it’s everything but flexible. Don’t get me started on the pay! This company is one of the worst paying companies in the industry. They think a 1% raise is something to celebrate, Senior managers are some of the worst I’ve ever come across. Most of the people on that team are miserable and management is either clueless or doesn’t care, There’s a high turnover rate. If you don’t ask a million questions and pretend to be interested in the many meetings they have, it’s counted against you. Prepare to be on camera every single day, whether it’s internal or with incompetent customers. You’ll be expected to “cushion” aka coddle customers and cater to their tantrums. Did I mention there’s an internal meeting several times a week on top of customer meetings?! Answering a simple email takes the longest time as you have to write internal notes, categorize it, and link it to previous interactions. I’m convinced management sits at a round table and thinks of more nonsense for us to do. You’ll also have a black out period during the holidays when most people want to be with their family, So don’t count on going anywhere between the first week of December till about the third week of January. This department is reminiscent of high school, it’s all a popularity contest, All in all, I met some great people and learned about what I never want to deal with again!!