5.0
Mar 22, 2019
Anonymous employee
Current employee
Alcoa, TN
Recommend
CEO approval
Business Outlook
Pros
Good work environment with food trucks and community outreach, call center environment NOT relating to collections - truly making a different by enrolling students in grades K-12, recent growth in positions in the TN center, work from home opportunities, overtime offered during peak season
Cons
Some supervisors lack developing agents to the next level, while others are dedicated to it. Too much weight on QA scores for hour pay increase, all new employees starting as contractors