Pros
At the Director level, pay is great with stock options and bonus potential. Casual attire and the office is in a nice area. Was a pleasure to work with such a dedicated, hardworking group of people (those below executive level).
Cons
They decided to place me in a different role than I interviewed for and didn't actually tell me that until after I started the job. People are jumping ship all the time. Not just low level employees, but higher level and high performers, too. Never a good sign. And they weren't leaving for better jobs- they were just leaving with nothing lined up (I did the same). Many of the systems don't work/talk to each other properly which leads to poor enrollment numbers and experiences for both internal and external users. Poor recruiting and training for entry level employees on up. Garbage in, garbage out. Some of the folks on the phone spoke some type of slang which was barely recognizable and we are trying to sell an education here. 2013 was a bad year and instead of analyzing the root cause, I was told to ignore that and compare all the numbers to 2012. The market has changed and pretending something didn't happen isn't going to make things better. I've never heard of a company that simply ignores the facts from the prior year and goes to another year that sounds better to them. This means you are forced to work against an impossible budget that has no basis in fact or possibility of being met. Zero work/life balance. That is a foreign concept here and it isn't helped that they change days/hours of operations without actually hiring people to provide coverage. They expect low level exempt people to work late and come in on weekends with no compensation. They try to offer a bonus to incentivize people to come in but it changes monthly and employees just get burned out. Communication varies between areas but on average it is poor.
