Pros
Decent pay Good benefits options Yearly (one-time) $1200 bonus
Cons
High turn over rate due to management not nurturing relationships with employees and treating talented employees like mules and the reasons outlined below: -Management is inexperienced and lack leadership skills -System (SAP) is outdated and processes are painfully(!!) manual. Even when the department attempts to update processes, it's another step added to your day to day making it time consuming and redundant -You will work hard and get no reward. Your rewards will be Kudos (this does not translate in the real professional world and does not make your resume stand out), and occasional comments about how upper management appreciates your hard work. Its insulting. So why not provide such hard worker a respectable raise if you appreciate your hard workers? This is a business relationship, give hard workers respectable raises. -Account coordinators/Case managers are overworked. Everything is focused on numbers. They have limited time to manage their regions while taking queue calls, manage orders/complaints and maintaining relationships with their sales reps, etc. This is exacerbated since KS CS is understaffed -You will get promoted only if you complain enough, threaten to leave the company, or have seniority. Promotion is rarely based on merit -Career progression is incredibly slow with limited growth opportunities. If you are serious about career progression, do NOT join CS department (I cant speak for other departments). Development of their people is not a priority. The Director can also block you from moving to other departments -This is a privately owned company, the company focus is making sales, meeting quotas and bookings -Many gaps between CS and other cross-functional groups, and these gaps will not close. so you are forced to adapt causing long delays, impacting our customers, Sales team, and getting things done efficiently