Poorly managed, hypocritical and lacking in any kind of communication - Anonymous employee KFC Employee Review

2.0
Aug 30, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff were cool, the meal was nice, atmosphere was friendly. Even when mad or upset the management was still friendly and professional about it.

Cons

Poor communication and organisation, complete lack of information available, hypocrisy of letting some staff get away with murder while tripping me up based on technicalities I had no way of knowing existed. The manager falsely dismissed me over claims I 'stole' a meal because I was unaware that the staff meal I chose went over their allowance, despite having no way of telling and no one having any issues with giving me the meal. I asked the staff members for it and was told I should have 'asked the manager' even though she wasn't present. I partook in actions other employees did, such as when taking out the rubbish at the end of the day they went through the drive through window because it was closer as means to try and help them I followed, only to then be told i was committing acts of 'misconduct' even though long standing employees were: - Stealing full bargain buckets - Taking liberties with their own meals - Helping themselves to drinks whenever they felt like it - Not following their own rules and procedures in regards to food hygiene, methods of breading etc. TLDR: The management used the policies and my unawareness of them as grounds to dismiss me for 'stealing' among other misdemeanours I had no way of knowing were 'misdemeanours' because long standing staff members were also doing them. Admittedly I wasn't as attentive as I could have been with taking down my hours and I'll admit fault on my part in that regard, I was working to improve that but the rest? How do they expect employees the follow rules they don't even know exist and adopt a hypocritical 'rules don't apply for one but not the other' strategy. I felt cheated and conned and my situation was made unwinable as every defence I gave was dismissed as lying and could have been avoided if there was way of having a clear line of communication with managers, but in their eyes, it was still my fault even though I had no way of knowing.

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Pros

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Cons

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4.0
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Pros

It got to be fun to see how fast we could get on the drive thru, we ended up being the fastest team in our district! My manager was really great at getting us to have fun as a team, and to leave our bs about working fast food at the door.

Cons

Basic service industry stuff. Nothing extraordinary.

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