Pros
KLAS's mission is the main reason I continue to stay and the impact our work has on the industry is remarkable. The work done by KLAS is really valuable and makes a difference and changes healthcare and patient care for the better. If you can get behind the mission there is a great reason for coming to work every day. Almost all the employees are genuinely nice, caring and honest people. There are many times when people really want to know about your personal life and to understand you as a person. Also there have been a number of family or personal related issues that arise from time to time for certain employees and the goal of the company is to take care of their needs and make sure they don’t worry about work. I haven’t seen this type of caring from a company before.
Cons
There is an unwritten fraternity or club and there are two different company cultures at KLAS. One for the “in” group and one for the “out” group. Getting in the club takes a long time and is highly subjective based on if club leaders like you or think you are passionate about KLAS. At times you may feel like you can do nothing right. If you are not in the club your expectations, support, resources and experience at KLAS will be drastically different. The feedback loop at KLAS is broken and passive aggressive communication and fear tactics are used frequently to get employees to comply. As of late the culture has improved in this area but it is more because the senior leaders have become more removed as they have installed a new level of middle management, which has created new challenges. KLAS culture is built on the principle of self management with little guidance, mentoring or coaching and managers consciously choose to not do these things with any employees. They say they just hire people to be owners and to figure out their job by themselves. However, they are more than happy to look at some numbers or metrics and tell you how you are not performing after not talking to you for weeks or months. Suggestions often fall on deaf ears and initiatives only get pushed forward if the ideas are in line with leaders thinking and beliefs. Information in often withheld from leaders because of a lack of trust. These are the core reasons in my opinion the turn over is so high at KLAS. There is more of a drive to be conservative and safe as not to sink the company than to take risks and be remarkable or become a great company. KLAS is not developing into a great company because they are content to be a good company. KLAS claims to fail fast but the structure disincentives risk and failure is frequently punished so few try to innovate or seek improvements as most just play it safe to avoid the consequences of failure.