Challenging, stimulating Healthcare IT market research firm with great environment and great people - Researcher KLAS Research Employee Review

4.0
Nov 17, 2012
Recommend
CEO approval
Business Outlook

Pros

- culture of doing the right thing - great coworkers who have fun but work hard - opportunity to interface with really bright and influential people in the HIT world - intellectually stimulating - steep learning curve that continues to challenge - growing, profitable - great industry reputation - very well known, so anywhere you go in HIT, people will know KLAS - great springboard into the HIT world - introduces newcomers to high powered hospital and vendor executives and gives them a strong industry knowledge foundation - treat their employees well - excellent pay, benefits and flexibility

Cons

- move slowly sometimes in making changes - conservative - so if you like to institute sweeping changes or open up bold new business lines etc, KLAS may frustrate you - tightly held private company - management will do what it thinks best, and so sometimes people who think they are influential find out they really are not. - little behind the times from a technology standpoint - move slowly to upgrade their SaaS offerings - not great at marketing, so miss out on opportunities - will sometimes appear a little hypocritical

Explore other reviews about KLAS Research

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission of the company is noble and needed. Coworkers are caring, bright, and hardworking individuals.

Cons

While the company mission is admirable, it is now consistently overshadowed by a drive for money over all, a lack of consistent messaging, and poor leadership. Tools are so far behind that leadership has placed huge bets on AI, which continues to disappoint and underwhelm. When once the company looked within for talent to train and promote, we now hire more from the outside, particularly for senior leadership, which has been disastrous for morale and culture. Layoffs have eroded trust not only because now there is too much work for everyone else to absorb (with poor tools all around), but also because our current leadership doesn’t understand the overall mission or individual and team responsibilities. Leadership messages are chaotic. Managers don’t know how to cover for senior leadership missteps, training is abysmal, and many are looking for employment elsewhere. We’ve already lost great talent, and more losses are looming.

4
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