All roads lead to Employee Burnout. - Director KLAS Research Employee Review

1.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The mission is good. There are good people that work here. The work can be tough and exciting. The pay is average.

Cons

The first year can be great but really fades once employees start to see the inefficiencies, lack of tools, and structure. A lot of leadership changes, senior leaders being demoted, senior leaders leaving, outside senior leaders coming in and leaving shortly after. It is very political, with a lot of groupthink. Not a very diverse company, No diversity in senior leadership. There are a couple of women, but mostly friends and family at the top, who can do no wrong. The growth strategy is just to ask each burned-out employee to work overtime and produce more and be paid less. Pay is average, raises and bonuses are shrinking massively even though the company is comfortably profitable. Leadership often can’t stick with a plan; they are constantly changing their strategic initiatives once they don’t see massive immediate success. Senior leadership is more interested in driving production numbers than caring and developing their employees, unfortunately, the only way to hit some of their high expectations is to work 60 to 80 hours a week.

Explore other reviews about KLAS Research

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission of the company is noble and needed. Coworkers are caring, bright, and hardworking individuals.

Cons

While the company mission is admirable, it is now consistently overshadowed by a drive for money over all, a lack of consistent messaging, and poor leadership. Tools are so far behind that leadership has placed huge bets on AI, which continues to disappoint and underwhelm. When once the company looked within for talent to train and promote, we now hire more from the outside, particularly for senior leadership, which has been disastrous for morale and culture. Layoffs have eroded trust not only because now there is too much work for everyone else to absorb (with poor tools all around), but also because our current leadership doesn’t understand the overall mission or individual and team responsibilities. Leadership messages are chaotic. Managers don’t know how to cover for senior leadership missteps, training is abysmal, and many are looking for employment elsewhere. We’ve already lost great talent, and more losses are looming.

4
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