Good mission, Incompetent Leadership - Manager KLAS Research Employee Review

1.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The office is nice and conveniently located

Cons

It really is too bad. I’ve worked at KLAS a long time and there have been plenty of opportunities to turn it around. Adam is completely disinterested in running the business and lacks all qualifying skill to run it even if he did. KLAS suffers like any organization without a leader. It’s indecisive and unable to commit to any direction. This leads to an endless list of partially finished projects, and could’a, should’a, would’as. But don’t worry, when things stall and stutter because of no direction or the complete void of strategy, he’ll be there to berate you for your apparent inability to read his mind. The rest of the org mirrors Adam. Everyone acts very ‘nice’, clapping along with the party line in All-hands, while ignoring the true underlying problems facing the business. It is shocking that KLAS is still afloat. Massive credit to the strong brand Kent built, but even the strongest brands will fall with long enough gross incompetence. At this point it seems like it’s just a matter of time.

Explore other reviews about KLAS Research

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission of the company is noble and needed. Coworkers are caring, bright, and hardworking individuals.

Cons

While the company mission is admirable, it is now consistently overshadowed by a drive for money over all, a lack of consistent messaging, and poor leadership. Tools are so far behind that leadership has placed huge bets on AI, which continues to disappoint and underwhelm. When once the company looked within for talent to train and promote, we now hire more from the outside, particularly for senior leadership, which has been disastrous for morale and culture. Layoffs have eroded trust not only because now there is too much work for everyone else to absorb (with poor tools all around), but also because our current leadership doesn’t understand the overall mission or individual and team responsibilities. Leadership messages are chaotic. Managers don’t know how to cover for senior leadership missteps, training is abysmal, and many are looking for employment elsewhere. We’ve already lost great talent, and more losses are looming.

4
See reviews by: Helpful|Rating|Date|All