Pros
Clear and effective job tracking accessible to all teams which makes understanding the status of a job request and case history easy to determine. Good internal reporting that ensures defensibility and clear data tracking/chain of custody records. Knowledgeable staff members across departments that are generally willing to help out and communicate to solve issues. Full Relativity Support team is available but not required to get all tasks done. Good time off and benefit offerings.
Cons
No clear track for promotion. Pay could be better and more recognition/incentive could be offered to staff that consistently go above and beyond. Difficult to schedule time off due to need to arrange coverage for heavy case loads. Could benefit from creating project teams rather than assign cases to a single PM—this would decrease stress and improve work life balance. Training/onboarding could be improved and a project team set up would ensure better and more consistent utilization of junior employees. Little to no training provided to managers and heavy caseloads leave less time for management to lead their team members the most effectively. Vendor mindset leads clients to intensify their demands. Relationship managers should do more to set reasonable expectations.