I strongly recommend that you not work at KPA - Customer Success Manager KPA Employee Review

The software they create is truly abysmal (goes down, as in no one can access it at all, at least twice a month). There are no defined processes or procedures for how to complete any task. There is no 'onboarding' program for new hires. The benefits are very bad; a coworker with two kids and a wife who also works had to stop getting health insurance because it was too expensive (no preexisting conditions or anything, just very expensive for families) The pay is well below market-average for similar job titles The customer success department has not had a Director for close to one year, as no one wants to take that job for such low pay. The internal 'data' they have on customers is terrible; approximately 20% of clients do not even have a signed contract on file for the services they receive and pay for Management either does not care about these problems, or are too burned out to do anything about it. Morale is VERY VERY LOW. Constant internally bickering. A very toxic environment has been created here, and no disciplinary action is taken when people are clearly out of line You will not be promoted or receive a decent raise if you work here. Over a 12 month period there was not a single internal promotion. Your yearly 'merit increase' will be between 1% and 3%. With inflation, you can expect to make less money every single year you are employed here. HR is well aware of these issues and actively recommended I write a review on Glassdoor in the hopes an executive would finally understand the issues plaguing the company. I really cannot express enough how disorganized things are here. Turnover is insanely high; people will quit working here in the middle of a pandemic with no back up plan in place, simply because they cannot put up with the level of disfunction and incompetence. Working at KPA was, truly, the largest regret from my professional life.