Used to be amazing - Team Supervisor KPA Employee Review

Thank you for your feedback. Input from employees, current and former, satisfied and otherwise, is vital in making KPA everything we want it to be. While some of the statements laid out above are inaccurate, we certainly appreciate the contribution of your perceptions. KPA prides itself on the excellent service it provides its customers. Customer ratings regarding the quality of our work fuels one of our two primary metrics for evaluating & rewarding our field consultants. Quality most assuredly matters and is tracked at KPA. We have recently seen measured improvement in our quality metrics over the past two years and celebrate that achievement. Our customers clearly agree that quality remains a hallmark of KPA’s service. KPA wants to ensure that employees are recognized and feel heard. Our Core Values – Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork – remain an integral part of our company culture. We continue to build on our employee recognition programs emphasizing these traits, including monthly awards and our annual Summit Club. Commitment to our Core Values are also a discussion point during employee reviews, evaluations, and promotion considerations. As KPA continues to grow and evolve, we are working to streamline metrics and evaluations in order to provide fair and measurable metrics for all. KPA continues to thrive. We’ve grown significantly over the past three years, have built better products while maintaining excellent service as evidenced by our record NPS scores, record customer retention, and we hope to continue to attract people that seek & embrace opportunities that challenge, grow, and add value.