Used to be a great place to work. - Customer Success Manager (CSM) Kantata Employee Review

2.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

There are a lot of really great people that work at Kantata that have been loyal since Mavenlink/Kimble days (pre-PE firm/new leadership).

Cons

Things have really changed since the company merger and being backed by a PE firm. It is not the same company. All that really seems to matter now are the numbers. They have been quietly doing rounds of layoffs in small groups for over a year now. All levels and teams have been impacted. Legacy employees to newer employees. Many were loyal, high-performers that poured their heart into the company. Nobody feels safe anymore. In fact, everyone is just scared...Truly sad what has become of this place.

Explore other reviews about Kantata

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The merger has created a real sense of momentum here. We’re no longer thinking in terms of individual teams or regions — we’re operating as a truly global company with a unified strategy. Leadership is leaning into long‑term thinking, cross‑border collaboration, and building a stronger, more scalable business. It feels like we’re entering a new chapter with bigger opportunities and a clearer vision for where we’re headed.

Cons

Change can be disruptive, especially when it happens quickly. Even positive transformation creates uncertainty, shifting priorities, and temporary ambiguity around roles and processes. Not everyone adapts at the same pace, and the constant adjustment can feel exhausting without clear communication and steady leadership support. Leadership has been transparent.

2.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Colleagues were wonderful. At first there were some great perks but those slowly disappeared.

Cons

This company is a garbage fire disguised as an “industry leading” PSA solution vendor. Just look at the leadership turnover year over year and you’ll get a good idea of what type of organization this is.

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