Pros
The success stories! When a student has an amazing score increase and gets into the program of their choice, it validates what we do. The staff I work with are, for the most part, really interested in doing what they can to help our students get to the next level. I have a considerable amount of freedom in my job to be creative in how I plan, execute, and solve problems. I don't have a direct supervisor on-site, so there is quite a bit of flexibility and independence in my work day, and I can work from home if I need to.
Cons
The pay is terrible. In terms of career advancement, moving up is difficult without either devoting your entire life to Kaplan, and/or uprooting your whole life and moving locations. We are constantly understaffed - the amount of work far exceeds the number of staff to complete it. Turnover is very high in field positions. The results that are expected are unrealistic in light of the resources provided. Resources are not distributed equally, and there is not much offered in the way of incentive for accomplishing goals/results. Recent changes have all but eliminated the chance to receive a bonus and/or an annual raise.