Profit focused company that is automating learning, likely to students' detriment - Student Advisor Kaplan Employee Review

Horrible management - poor communication, cost reduction to the detriment of day-to-day operations, did not grant me employee benefits regardless of the fact that I worked full-time hours (until I solicited the advice of a lawyer - that scared them into compliance). The Managing Director of Kaplan Canada came from the food and bev industry and knew very little about the business and did not learn too much about it. He was a poor decision maker! Students were constantly being moved to online classes. In-centre support was removed and rerouted to an American call centre that was ill-equipped to deal with the change.