The organization suffers from pervasive issues of inexperienced management across the commercial side of the organization.
The CEO introduces new initiatives on a whim, which end up being short-lived and ineffective, leaving the commercial team disillusioned. The CCO lacks firsthand experience with sales demands, leaving them out of touch with their team's challenges.
VPs for medical sales often engage in behavior that undermines and alienates colleagues. One VP, in particular, has criticized employees for using anonymous platforms to express grievances, branding them as cowards. Another bizarre quirk of this company is that the "medical science liaisons" are misleadingly employed under medical sales and have little to no interaction with the medical affairs department. Their role is to be clinical sales managers and sell tests under the veil that they are "providing medical education".
Senior leadership regularly demonstrates unprofessional behavior, gossiping about one another and their employees with other employees and pitting team members against one another. They are consistently distracted by endless and ongoing ego-driven conflicts amongst themselves. Senior leadership's "gaslighting" of employees is commonplace, and they have gotten so comfortable with this being the norm that it even occurs 'out in the open' during group meetings. These inexperienced leaders operate with a top-down, authoritative approach and micromanage staff despite their lack of experience in performing that very job. When the team's performance dips, blame is placed on their employees instead of taking ownership and leading by example.
The company's hiring and promotion process seems arbitrary and lacks a standardized or fair approach. The resulting promotion of inexperienced team leads, who lack the experience necessary to do the role of those they manage, has contributed to a cycle of blame and accountability avoidance. Compensation and rewards are inconsistently distributed, often based on the whims of management or their 'favorite of the month', with half-yearly evaluations that leave employees uncertain about their future rewards.
Unfortunately, despite awareness, HR has not addressed these issues and instead prioritizes public image and obtaining awards over internal improvements. Overall, the company culture for the commercial team is notably toxic, and team morale is abysmal. I would not advise anyone to join the commercial side of this company.
