Pros
Prior to Covid: - nice office and breakroom and free snacks; chat n chew (extra snacks and a time to meet up with co-workers for a few minutes on Thursday afternoons), employee-led HH on Fridays in the breakroom - unlimited PTO - maternity / paternity leave - great Client Success Team - at a peer level, this team really takes care of and helps each other (beyond peers, don't expect much)
Cons
- due to the Private Equity Firm (Riverside) positioning the company to sell, the workloads of the CSM's are unmanageable without working 60+ hrs / week - because of this, CSM's cannot take advantage of the majority of benefits of working at this company, who clearly states that they do not pay the most in Austin, but they try to balance it out with the amazing culture they provide. Unfortunately, if CSM's want to be successful in their role and accomplish everything the company asks them to do, there is no time left to enjoy the culture and benefits, ie, chat n chew, happy hours, social groups, and certainly not unlimited PTO. That's a joke. - as mentioned, lower pay compared to other companies in the area - constant layoffs and turnover, especially on the CSM Team - little to no recognition for this team from the company. There are prestigious awards given (called Patch coins). In years and years, only 1 has been given to a CSM, while dozens have been given out to other departments in the company - technology is lagging behind competitors - their original product, reward checking, while truly great, was not patented or protected in any way, so competitors are rampant and are aggressively taking clients/business from Kasasa - track record of launching half-baked products that have a phenomenal number of problems (see note above regarding Riverside pushing to sell the company; this creates the pressure to do things hastily instead of well) - very flat organization; lack of career advancement - even pre-Covid, whether a CSM went above and beyond or just did the bare minimum, annual merit/salary increases are either non-existent or so minimal that they don't come close to keeping pace with the cost of living
