C-Suite has a major problem - VP, Regional Director of Sales Kasasa Employee Review

Hello Spartan! Oof, this one was hard to read. Even still, I appreciate this feedback so much and I’m going to do my best to unpack your concerns. So, let’s dive right in! First, thank you so much for your kind words about our culture, our people, and our mission. These are the most important things to us and it means so much to me that you recognize our efforts in these areas. Now on to the tougher stuff. Our clients are the lifeblood of everything we do. CFIs and the communities they serve are why we work so hard to be a partner to them, more than just a vendor. We believe in their purpose and mission, and our communities need them now more than ever. We’ve seen some devastating things happen in recent years, and in the past, we haven’t done such a great job of being a partner to our clients. We’re actively working to correct that and making strides every day. No matter how volatile the CFI market gets, we’ll be right there to support and guide them. We’re not reaching for low-hanging fruit, we’re reaching way up to the top and supporting as many FIs as we can. A fundamental difference in the way we engage with our clients meant that we had to approach the business differently. Difficult decisions were made, some of the hardest we’ve ever made. The C-Suite restructure came as a result, but I’m afraid that you may be misconceiving some of those details. In the same vein, we had to adjust roles and responsibilities to reflect our new mission for the clients and the business. They weren’t intended to be a blindside or surprise, but that’s usually how sudden change feels. There are many misconceptions during changes like this, strategic things that aren’t always be communicated thoroughly (another thing we’re working to be better at.) All of your advice to management has been forwarded on, I promise. We use these comments to make healthy changes, and comments like yours matter to us very much. We know we’re not perfect, and we know we never will be, but we’ll keep trying hard to be a good place to work and a strong partner for our clients. They need us as much as we need them. And we need people like you, willing to say the hard things and show us our shortcomings. I’d love to talk with you about your opinions and ideas, and hopefully clear up some confusion there is around changes that were made. Please feel free to contact me whenever you’re ready and we’ll help each other find clarity and understanding as a good team does! Megan Gentry Head of People Operations megan.gentry@kasasa.com 512-349-4377