Psychologically Unsafe - Incompetent Leadership & Misguided Priorities - Client Director Kasasa Employee Review

Leadership lacks a clear direction that benefits both the organization and its clients, leading to confusion, inefficiencies and excessive spending on initiatives that bring little to no value. Some members of the C-suite lack the experience, the emotional maturity and emotional intelligence necessary for effective leadership, resulting in poor decision-making and extremely low morale. The leadership, particularly in the client success department, is deeply toxic, hostile and retaliatory; originating with the executive overseeing the department. (CGO). The only exception to this are the two female SVPs in the department. Employees are often set up to fail, given inadequate support, resources and unrealistic expectations. When things go poorly as a result, leadership takes no responsibility and instead shifts the blame onto the employees. Giving differing feedback, even when solicited by leadership often leads to negative consequences, including retaliation. The CEO ignores the toxic behavior or is completely unaware; in either case, he is complicit in allowing such destructive behavior to go unchecked. Despite claims that culture and employee feedback are valued, executive leadership shows little regard for employee well-being or work-life balance, leading to burnout and dissatisfaction. If you are considering a role at Kasasa, be prepared to sacrifice personal and family life as the demands and lack of support are overwhelming. I recommend taking time to read through all reviews both positive and negative so you can make a fully informed decision.