Pros
The company is great and growing at an exponential rate. "Might" go public. They foster a great culture of young like minded individuals who are eager to learn more about technology. I think this job is great coming out of college but if you are a tenured SaaS salesman, look elsewhere.
Cons
I want to start off by saying Kaseya is a great company. They have grown a lot due to the many acquisitions they've made in the past couple of years as well as a huge investment they received from a PE. However, with this rapid growth, there are a lot of growing pains. I will break down this review into day to day, KPI's, level of micromanagement, career growth path, and benefits. Day to day- To begin with, I was brought into the company as an Account Manager. As an Account Manager, you're given a portfolio of current customers and your job is to land and expand the portfolio while maintaining relationships with your customers. The account management department is divided into two divisions: AMA & AUM. AMA Account Managers are responsible for maintaining relationships with customers that own Kaseya's core product, the VSA RMM. Since these customers own the "bread and butter" of Kaseya, there is a perceived value and it is easier to sell the rest of the 24 products Kaseya has to offer. These repts are also heavily focused on renewals. AUM Account Managers have the same job except there customers don't own the VSA RMM. So these customers will own 1 of the 24 products such as IT Glue, ID Agent, Unitrends, etc and your job is to hook them into the VSA RMM and of course continue to land and expand. Renewals aren't as important as an AUM. On top of all of this, your job is to handle customer support tickets. Needless to say, the customer support is abysmal which just taints your image as a rep. KPI's- KPI's differ from each of divisions. AMA reps have daily KPI's of 20 dials and 120 minutes of talk time. Talk time is pretty attainable given that morning/mid day/evening stands up as well as 30min-1hr demo count towards it. For AUM, their daily KPI's are 40 dials & 180 minutes of talk time- almost double the work. This clearly creates a rift within the organization if both these divisions have different day to day lives but get compensated the same exact way. It's the luck of the draw basically which department you end up in. Level of micromanagement- The company seems to value more how many dials you make and what your talktime is rather than actual money. You could bring in money for the week but then get chastised for not hitting your KPI's. Kaseya comes off as more quantity>quality driven metrics company. With this strategy, you're ultimately going to burn good talent and exhaust your employees. Career growth path- There is no clear path for growth at this company anymore. I understand the company had to make some changes due to COVID, however, I literally witnessed Solution Specialists and Manager's get demoted to an Account Manager position. Benefits- Benefits are ok. Health insurance is pretty cheap but there is no 401k matching program. You don't get paid on excess PTO and you can't take time off closer to the Christmas/ New Years holidays.
