Pros
-Comp is not bad if this is your first SaaS AM role -Training is very useful for the first 6 months or so, and still useful past 6 months when it's focused on sales training rather than product training -There are decent incentives to stick around long-term (some equity per 100k sold + 25k bonus if you stay 2 years) but these are not necessarily worth it compared to moving on to another AM role with higher base comp... more on this below -Let me just add here that despite the rants in the Cons section below, again overall this place is a decent stepping stone to your next gig where you can make more money and hopefully the folks at the top treat both their employees and customers a little nicer. If it fits your long-term career plan, go ahead and take the AM job here.
Cons
-There are plenty of SaaS companies that pay their AMs 1.5x what Kaseya does and a handful that will go even higher than that if you're really good, so the real move is to stick around here long enough to build up your resume and skill set then move on -Product training becomes a repetitive waste of time after 6 months in, and the training is daily and mandatory so you're forced to waste your time with it even as they rehash all the same stuff you already learned -Way too many time-wasting daily mandatory meetings in general which takes you away from actually talking to customers, which is kind of the whole point of the job after all... -I would describe the way the contracts work and how customers are treated in general as, well... predatory, or close to it. Example: All customers are automatically opted-in to auto-renewals, and all auto-renewals will renew for 3 years, even if they originally signed on a 1-year contract. This means many customers will auto-renew for 3x the time they originally signed up for if they're not careful, and when they inevitably get angry about this it will be your job as their account manager to try to justify this to them. Again that's just one particularly egregious example -- there are all kinds of other versions of this where Kaseya has a policy that is clearly bad and arguably unfair to the customer and it becomes your job as the AM to try to convince your customers these things are not actually screwing them the way they are. -Beginning around a month ago (January 2022) they are DRAMATICALLY ramping up the micromanagement, required busywork, required form-filling to document everything you do every second of your day, and other mandatory "weekly status update" type of activities for AMs. This is really frustrating, a waste of your time, and also kind of stressful -- the final result is that you feel like there's somebody hovering over your shoulder at all times ready to chew you out at any given moment for not only doing but also comprehensively documenting every single one of your daily/weekly/monthly responsibilities every single day. It used to be more like "make us money and we will more or less leave you alone" but those days are rapidly disappearing... the bloat and bureaucracy will suffocate you no matter who you are.
