Questionable ethical practices surrounding contracts and customer or partner assistance - Sales Representative Kaseya Employee Review

1.0
Jul 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I could not think of any. If there is one, probably like other reviews, at least the paycheck does not bounce.

Cons

Delays in addressing and resolving problems indicate a lack of genuine account management. The leadership structure is predominantly composed of administrators who report to a select few individuals at the top, giving a false sense of support. When promised assistance, it often translate to being left to figure things out independently. Employees are burdened with an overwhelming workload and responsibility. They are expected to fulfill various roles, from sales and billing to operations and partner success, without receiving adequate compensation. Individuals should carefully evaluate their options before considering employment here!

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Kaseya Response
2y
Kaseya highly values every customer, as well as every employee. There are multiple channels, protocols and resources dedicated to resolving issues and to escalate support related problems to the right people who can help.

Explore other reviews about Kaseya

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

easy to make money if you don't mind dealing with politics and are likable

Cons

office politic heavy, if you're not liked or make an impression - you may never make money.

1
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Kaseya Response
6d
Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

-Exposure to SaaS -Decent product if it worked -Vision makes sense -Cutthroat immorality & favoritism are the only upward paths -Equity program (now dead)

Cons

-Products generally dont work, no confidence in selling them -Current Leadership is completely out of touch with the reality of their workforce/operations - Claws back commissions on deals you never sold / received attainment/comms on (not sure how this is legal) -No WFH flexibility. -PTO is not respected. Paternity leave is frowned upon but somewhat respected. IN most cases, still expected to produce -Consistently misleads employees on intiatives, and borderline falsifies layoff rationale -Equity program is likely funny money at this point. prev CFO fired, and was actively involved with Enron scandals. replacement CFO gutted for quick sale of company by PE and bailed out when he saw it was impossible -Vast majority of clientel is with Kaseya out of pure hostage scenarios through predatory contract policies

3
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Kaseya Response
1mo
We apologize that this has been your experience, as it is not what we strive to create for our team members. Through feedback like yours, we are making improvements to enhance the employee experience and ensure every team member feels valued. We also respect the personal time of our team members, including parental leave, as we continue aligning our people initiatives with our company’s growth. Thank you for being part of our team.
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