Poor management, terrible support - Account Manager Kaseya Employee Review

2.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

You gain some useful experience. The learning is really the only reason to stay here for a short while.

Cons

The poor and awful leadership does not provide anything to the employees. The support is terrible because most of the management are unhelpful and will blatantly ignore you. There's also no guidance from the managers. The managers are basically being paid to be useless because employees have to do all the hard work.

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Kaseya Response
2y
Thank you for sharing your experience and your candid comments. While not all managers have the same style, everyone at Kaseya is accountable for their performance - especially leadership. Our goal is for every new employee to succeed quickly. Every new recruit is paired with a buddy the first 90 days and we offer extensive training, webinars, and ongoing evaluations to provide feedback and guidance. If you have additional information you wish to share, we urge you to contact HR so your concerns can be addressed through the proper channels.

Explore other reviews about Kaseya

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

great company and vision for the future

Cons

lack of stability in terms of compensation

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Kaseya can offer strong upside, especially for someone focused on growth, earnings potential, and building a long-term career in tech sales. One of the biggest advantages is the opportunity to generate meaningful income through commission, particularly if you are in a role tied to new business or expansion. The company has a large product portfolio, which makes it easier to position multiple solutions and increase deal size. There is also consistent exposure to enterprise and public sector clients, which helps build real sales experience and credibility. Leadership investment in top performers can be noticeable, especially when the company wants to retain key talent, and there are clear paths to grow into larger accounts or more strategic roles.

Cons

On the downside, Kaseya can be a demanding environment with high expectations and pressure to perform. Targets can be aggressive, and the pace is fast, especially toward the end of quarters. Internal processes can sometimes feel complex, particularly when deals involve multiple teams like legal, finance, and channel partners. This can create friction or slow things down when timing is critical. Communication across departments may not always be perfectly aligned, which can require extra effort on your end to keep deals moving forward.

2
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Kaseya Response
3mo
Thank you for your review! It’s great to hear that your time at Kaseya has been rewarding, and that our growth opportunities contributed to your professional development. We also appreciate your candid feedback as we continue our enterprise transformation, and work to improve cross-functional alignment and operational efficiency. Thank you for being part of our team.
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