Pros
Free fruit on select days, unlimited coffee, occasional events offering pizza, donuts, bagels...
Cons
Networking. They let me go on April 8th, after getting 35 glowing-positive reviews and solving out 455 tickets, the 99% percentile on the team and overall high KPI crusher. There was no 2 week notice from them (but they ask us to give 2 weeks if we want to quit?), nor did they pay out my unused 5 days of PTO. Keep reading, it gets better. Their reasoning? I got 1 possible bad survey, and I didn't follow the micro-managed (spam clients 3 times before we're allowed to close ticket) follow up guidelines from the supervisor who asked to use his specific wording, even though it was all generated from A.I... We weren't allowed to use our own follow up, it was his or the highway. Mind you this was his micro-managed policy, not really a Kaseya policy that other teams require. Stuck in a soul-sucking tech rut, drowning in mind-numbing tasks. Mundane daily grind amidst outdated systems, battling constant fires with zero recognition. Micromanagement reigns supreme, stifling any creativity or autonomy. Endless ticket queues and thankless user support drain enthusiasm. Toxic office politics poison team dynamics, fostering an environment of distrust and backstabbing. Underpaid for the expertise demanded, with minimal room for growth or advancement. Burnout looms large as work-life balance becomes a distant memory. Overall, a bleak landscape of frustration and disillusionment awaits in this IT role.
