Do what you can... - Consultant Kaseya Employee Review

3.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Paycheck is on time. The people are generally nice.

Cons

Archaic methods of workflow slow down the process of resolving issues for customers. Doing well is not necessarily rewarded, as it is hard to promote if no one is there to fill your spot with the same quality of work. Because the call center is run by automation, clearing out your queue of work is only met by the automated system pushing other peoples old tickets to you. As a result, the person who is doing well, can end up with bad metrics because they are picking up older tickets that someone else forgot, but the "Time to close" metric is affected by the person who closes the ticket. Inherit a few tickets that are 14 days old and they pull your numbers waaay down, even though you are only being given the tickets because you are clearing out the ones initially assigned to you. That process is probably the most annoying because bonuses, promotions and other things are all based on metrics. In a way, it is a setup.

Explore other reviews about Kaseya

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

great company and vision for the future

Cons

lack of stability in terms of compensation

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Kaseya Response
3d
Thank you for taking the time to share your review. We're glad to hear that our company vision has resonated, as we continue to invest in both our product innovation and people programs. We also appreciate your feedback, as we're continuously reviewing input to strengthen how we support our teams. Thank you again for being with us throughout your tenure.
5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Kaseya can offer strong upside, especially for someone focused on growth, earnings potential, and building a long-term career in tech sales. One of the biggest advantages is the opportunity to generate meaningful income through commission, particularly if you are in a role tied to new business or expansion. The company has a large product portfolio, which makes it easier to position multiple solutions and increase deal size. There is also consistent exposure to enterprise and public sector clients, which helps build real sales experience and credibility. Leadership investment in top performers can be noticeable, especially when the company wants to retain key talent, and there are clear paths to grow into larger accounts or more strategic roles.

Cons

On the downside, Kaseya can be a demanding environment with high expectations and pressure to perform. Targets can be aggressive, and the pace is fast, especially toward the end of quarters. Internal processes can sometimes feel complex, particularly when deals involve multiple teams like legal, finance, and channel partners. This can create friction or slow things down when timing is critical. Communication across departments may not always be perfectly aligned, which can require extra effort on your end to keep deals moving forward.

2
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Kaseya Response
3mo
Thank you for your review! It’s great to hear that your time at Kaseya has been rewarding, and that our growth opportunities contributed to your professional development. We also appreciate your candid feedback as we continue our enterprise transformation, and work to improve cross-functional alignment and operational efficiency. Thank you for being part of our team.
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