Overworked and Underpaid - Administrative Assistant Keller Williams Employee Review

2.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Cool office space and some room for creativity.

Cons

I find it hard to believe that this is a company voted one of the best places to work at. My experience with Keller Williams could be summed up as miserable. I came into the group I was with as an administrative assistant with zero experience in real estate. My team leader was a KW coach and spent the majority of her days do that and never properly trained me. When I would tell her at the end of every week how overwhelmed I was, she would consistently tell me that I’ll figure it out, rather than actually taking the time to help me. I would get twenty new things thrown at me every morning with in the first five minutes I walked through the door, then when I would ask a question about something she would snap at me and say that I should know how to do it. It is safe to say there was a large lack of disrespect. As far as salary, I am a college graduate with a bachelors degree and was not paid close to the minimum entry level salary. With the amount of crazy thrown at me, that salary was a slap in the face. It is safe to say I will never do business with Keller Williams in the future or recommend the company to anyone.

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5.0
Jul 14, 2026
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CEO approval
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Pros

There is a great training program

Cons

I can’t think of any

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as an agent at Keller Williams (KW) comes with a highly praised foundation of industry-leading education and a distinct, collaborative culture. Often described as a "training organization disguised as a real estate brokerage," KW offers an extensive library of courses, bootcamps, and structured mentorship programs that are incredibly beneficial for new agents learning the ropes of lead generation and contract management. Additionally, the company operates on a capping system—meaning once you pay a set amount of commission splits to the brokerage each year, you get to keep 100% of your commission for the remainder of that year. The unique profit-sharing model also allows agents to build a stream of passive income by recruiting other productive agents to the firm.

Cons

The downsides are primarily tied to the financial burden placed on agents, especially those just starting out. Keller Williams is known for having higher commission splits initially (often around 70/30) along with desk fees, franchise royalties, and heavily marketed, expensive add-on coaching programs that can quickly drain an agent's bank account before they ever close a deal. Because each market center operates as an independent franchise, the actual quality of management, mentorship, and support varies drastically from office to office. Furthermore, some agents find the corporate culture overly intense or clique-y, noting a relentless push for continuous recruiting and adherence to the rigid "KW model" rather than personalized business development.

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