Frustrating - Tier I Technical Support Kelly Employee Review

1.0
Feb 17, 2022
Recommend
CEO approval
Business Outlook

Pros

The coworkers I had an management was great.

Cons

The amount that you are expected to handle at once in regards to tickets is incredibly stressful. Dealing with 3 chats at the same time with 3 customers who have varying levels of technical experience is really rough and the pay is just not worth the stress.

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5.0
Jun 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance

Cons

nothing bad to say about this company

5.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

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Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
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