Abusive customers on the phone, hard to deal with sometimes but there is policies in place Need a lot of technical knowhow (for ios, not applicable for billing) Tier2 support can be a hassle to communicate with Typical call center hours (9am to 9pm) and call center blocks (early or late) Equipment failures are mostly on you, you do not get compensated Unfair metrics, heavily relying on customer metrics If you get stuck mid call its on you and the customer is waiting on the phone,
