The Team leads are always pressuring the team to resolve any issue brought by the customer. - Technical Support Kelly Services Employee Review

T2 would disconnect 15% of the calls during transfer, if the story sound complicated to them. Too strict team lead, that will make a person quit job. The company don't want any unsatisfied customer, even though the situation is out of technical agents hands. The team lead pull out an agent to separate virtual room and pressure the agent to satisfy the client no matter what. Team lead don't want the hear "No" in the call recording.