Childish group of people - Customer Service Kemper Employee Review

1.0
Jan 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Location and benefits are good

Cons

System is crappy, agents are dumb and lazy, management are not trustworthy and liars, Co workers are childish and ready to snitch on you if you are laughing (literally)

Explore other reviews about Kemper

5.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of mentorship and guidance. Good support from staff.

Cons

Case load can get heavy

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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