Pros
FNOL and Express managers, supervisors, and trainers want to do the right thing and want to excel. Supportive coworkers. Good work life balance for FNOL reps. No overnight or weekend work for reps or adjusters. FNOL supervisors are always available for questions.
Cons
#1 con....The Claims Contact Center AVP. Directors are expected to work long hours and any day of the week because they are salaried employees. Low pay for employees promoted internally to manager or supervisor roles (frequently no increase in pay given, despite increased roles and responsibilities). FNOL Supervisors are expected to be on the phone long hours of the day setting up new losses and taking status calls (that is not our job!), while still doing supervisor responsibilities.