Awful Company - Optician Keplr Vision Employee Review

1.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

I don't really have any to be honest.

Cons

Where to start... Their optical lab (Identity Optical) is disorganized and constantly makes errors costing loads of money in remakes and making many patients very (understandably) upset. The supply center/inventory control consistently makes errors in frame ordering. We no longer have control over our inventory nor are we permitted any direct contact with most of our frame manufacturers anymore. The credentialing department has taken a whole year and has not completed credentialing with our newest doctor in that time and we are having to turn away patients because of it. We as a clinic were promised everything would be the "same or better" after we were acquired by Keplr. That could not have been a more blatant lie. Here we are, about a year later, and nothing has been fixed or even properly addressed. They now skirt scheduling meetings instead of taking care of the issues!

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Keplr Vision Response
4y
We appreciate your review. We take your feedback seriously and will work to understand the concerns you outlined so we can continue to improve for our practices and teammates.

Explore other reviews about Keplr Vision

5.0
Oct 25, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Reliable work Ability to give and receive honest feedback Opportunities for growth Good pay and opportunities for bonuses.

Cons

Lack of options for wfh for lower positions

1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely NONE. Has given me the knowledge to know I will never work for a corporate company again.

Cons

Bold face lying to your face, setting you up to fail, using your past against you, preference towards females who "play the game", wanting only YES people, lack of care for how this job affects your life, promised promotions that never happen, not being paid appropriately for your job title, walking the line of noncompliance in most areas, lots of grey area in regards to legality with commercial and government payers, HR is there for the company only, do NOT bother reaching out to them to express any concerns without retaliation, the disgusting amount the executive team and their minions get paid while they underpay the REAL workers who provide all of the details and do all the work for them to just regurgitate YOUR work.

2
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