Poor Management - Manual QA Tester Keywords Studios Employee Review

2.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent benefits. Free lunches. Friendly coworkers.

Cons

Management was abusive to employees. I had coworkers crying after their one-on-ones. Management retaliated against employees by firing them when they spoke up about issues. Management ignored technical issues and placed blame on employees. So, bottlenecks created by our hardware limitations were never resolved. Management cut off our line of contact with the client, severely limiting our ability to communicate with them and get feedback. This caused morale to plummet, especially when Management began telling us we weren't sufficient despite the client's previous approval and positive feedback. Management had poor communication skills, and got mad at employees when their inability to communicate effectively led to misunderstandings with employees. Management looked outside the team when they needed to fill leadership positions, rather than promoting from within the team. Our leadership turnover rate was abysmal due to low morale.

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Keywords Studios Response
2y
Thank you for taking the time to share your review with us. We’re sorry to hear that you had a negative experience with your project's management team. We take these concerns very seriously and will be investigating them further. We want all of our employees to feel valued and supported, and we apologize if we fell short in your case. One of our current goals is the roll out of a new management training program, covering soft skills such as giving/receiving good feedback, communication skills and how to manage a team's morale. While still in its early stages, this training program will become mandatory for all staff in leadership and management positions so that we can better support and grow our staff, ensuring a fun and healthy working environment for all. If you have any additional feedback or suggestions, please don’t hesitate to reach out to us directly through your local HR department. Again, thank you for taking the time to leave us a review.

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5.0
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Pros

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Cons

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4.0
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Cons

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