2 different job aspects - Front Desk Agent Kimpton Hotels & Restaurants Employee Review

At least at the location I worked at, there was a high turnover rate. Every single one of front desk stage with the exception of 1 was there for under a year and those with any longevity we’re leaving from burnout. The job as a front desk agent is 80-90% computer and billing work and 10-20% customer service. Though you are actually seeing guests constantly the guest interaction is just the tip of the ice burger, underneath the surface is a lot of complex billing system. All day your telling money where it goes and why. If you are good with computers and money this may be a good fit for you, if your in it for the people find something else, Kimpton has many options and you can maybe be positioned, however you have to be “efficient” at your job so asking for replacement if your not feeling your current Kimpton position isn’t the place for you, you may have a hard to find a better fit.