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Kimpton Hotels & Restaurants

Engaged Employer

Excellent company, poor management at individual properties - Server Kimpton Hotels & Restaurants Employee Review

2.0
Sep 17, 2018
Recommend
CEO approval
Business Outlook

Pros

As a corporation, Kimpton values the individual and strives to ensure the happiness of its employees. Management frequently reminded us that Kimpton was ranked by Fortune as one of the top 10 companies to work for, and in my first few months of enjoying the comprehensive employment benefits, relaxed business culture, and celebration of individuality, I realized this title was deservedly earned.

Cons

However, perhaps as an unintended consequence of encouraging a relatively informal work environment, my coworkers and I experienced rampant harassment from both other employees as well as from management who didn't feel the need to censor their speech or behavior while at work. One coworker experienced severe sexual harassment at the hands of a manager, and it was months before her complaints were heard, and even longer before action was taken. I was frequently berated, abused, and taunted by a manager, and when I aired my concerns to other members of the management team, my claims were ignored, and the the harassment actually increased on the part of the original manager and the one to whom I complained. It seemed to facilitate a "bro culture" where management felt they could make whatever jokes they wanted, speak as disrespectfully as they wanted, and behave as inappropriately as they wanted, without fear of reprisal, as they could justify these actions as part of Kimpton's desire to create a lax and comfortable workspace. For only two months out of my year and a half of employment did my property have a human resources representative on staff, and since the other managers seemed to endorse the harassment I was enduring, I felt I had no recourse to try to establish a less hostile work environment. By the time I left Kimpton, I had developed severe anxiety, and as dramatic as it may sound, I still have nightmares from my time working for them, not derived from stressful situations with patrons, but solely from interactions with management. Again, I must reiterate that these problems seemed to be unique to the specific Kimpton hotel I worked at, and most likely do not represent the experience of employees across all of Kimpton's properties.

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Kimpton Hotels & Restaurants Response
7y
Please know that we take your review very seriously. We absolutely don’t tolerate any kind of harassment at Kimpton. Any complaints flagged for management should be immediately investigated. We’ve discussed this concern with the regional management team, who will make sure that Kimpton’s policy is followed. We also encourage you to reach out to our anonymous Human Resources hotline at (888) 641-1110 to provide us with further detail so that we can follow up as necessary.

Explore other reviews about Kimpton Hotels & Restaurants

5.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Boutique, sleek and stylish hotel group for hospitality professionals that want to explore finer dining without the intensity.

Cons

Long hours, carpal tunnel syndrome, potential breakfast shifts, inescapable conversations with hotel guests.

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good tips. Great scheduling. Easy work.

Cons

The managers aren't all that great. Some play favorites with the servers they want to hook up with. Many have big egos as they love to flex what little power they have in life over the servers.

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