Pros
The culture is amazing. Employees are generally happy and guests usually love staying. The programming at each hotel is unique and the hotels have a cool vibe to them.
Cons
The company sets the expectation of the hotel leaders on culture service but it is up to them to execute at a hotel level and that's not always the case. In certain places it's awesome but other places not so much. Also, the company is a bit behind the times with compensation. Compared to other companies we are paid much less and given a small COLA each year during review time. Also, the different departments seem disjointed and not cohesive. Operations does fine but finance, sales and revenue seem to be on their own and not part of the whole hotel. I've heard my managers use the word silos before when describing how the company works.