Disappointing - Anonymous employee KnowBe4 Employee Review

1.0
Apr 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are very passionate and hard working employees here. I am glad to have made wonderful connections here.

Cons

To say I am disappointed is an understatement. New products are released left and right with no additional compensation to the support teams. The pay is significantly below market rate for the industry. Don't expect the "quarterly" or "merit" bonuses to be anything substantial. The support teams workload continues to increase while also being provided with inadequate training that ultimately sets employees up for failure. In terms of metrics, the department would rather measure your reflexes on clicking a call button and high ticket counts rather than focusing on quality customer service. Career advancement opportunities are limited. Take a look at the other low-rated reviews in this thread—the trend is impossible to ignore.

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KnowBe4 Response
1mo
Every Knowster's experience matters to us, and we believe there’s something to learn from each individual. Thank you for sharing your feedback.

Explore other reviews about KnowBe4

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

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KnowBe4 Response
1w
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

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